How To Make A Claim

How to make a Static Caravan Insurance Claim

If you’re on this page, then there’s a good chance that something has happened to your static caravan. If you need immediate assistance or advice give us a call now on 01255 820321 during normal office hours. Our experienced team will be able to help with all aspects of your enquiry to ensure that it’s handled quickly and efficiently.

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First steps

Here's a quick guide to making a claim ...

The most important thing to check is whether you’re covered and as noted in the points below please check your insurance policy for guidance. As a rule no insurance policies whether for static caravans, lodges or anything else for that matter will offer cover for things like ‘general wear & tear’ and maintenance. A good starting point for most things is to speak to a local repairer and your park owner may be able to help with this.

Where your claim is for damage to panels, significant delays are likely to occur due to the time needed to obtain new parts from manufacturers. New panels may not exactly match the original colour either due to the age of the caravan or fading of the undamaged parts

01.

Check your policy

Check your policy wording and your insurance schedule to ensure that you are covered for the loss or damage that has occurred. In addition please refer to your policy condition and check any exclusion or limitation that may apply. You can view a copy of the current wording here: NACO Static Caravan Insurance Policy

02.

Inform the police

Inform the police straight away in the case of vandalism, malicious damage, theft, or attempted theft – make sure you request a crime reference number.

03.

Complete a claim form

Complete a claim form and return it to us as quickly as possible. If you can’t obtain estimates for repair within a reasonable timeframe, still return the claim form to us noting that estimates for repair will follow.