Something happened to your static caravan? We're here to help.
We'll help you through it
If you're on this page, then there's a good chance that something has happened to your static caravan. If you need immediate assistance or advice, give us a call now on 01255 820321 during normal office hours. Our experienced team will be able to help with all aspects of your enquiry to ensure that it's handled quickly and efficiently.
Check your policy wording and your insurance schedule to ensure that you are covered for the loss or damage that has occurred. Please also refer to your policy conditions and check any exclusion or limitation that may apply. You can view a copy of the current wording in the NACO Static Caravan Insurance Policy.
In the case of vandalism, malicious damage, theft or attempted theft, inform the police straight away and make sure you request a crime reference number.
Complete a claim form and return it to us as quickly as possible. If you can't obtain estimates for repair within a reasonable timeframe, still return the claim form to us, noting that estimates for repair will follow.
The most important thing to check is whether you're covered. As a rule, no insurance policy, whether for static caravans, lodges or anything else, will offer cover for general wear and tear or maintenance. A good starting point for most things is to speak to a local repairer, and your park owner may be able to help with this.
Where your claim is for damage to panels, significant delays can occur due to the time needed to obtain new parts from manufacturers. New panels may not exactly match the original colour, either due to the age of the caravan or fading of the undamaged parts.
Our experienced team handles every claim personally, with no call centres in between. Call us during normal office hours or send an email and we'll get back to you as soon as we can.
Fill in the form and our in-house claims team will be in touch. Prefer to talk? Call 01255 820321 or message us on WhatsApp.