Please note: this is a working draft for the redesign. All legal and regulatory wording must be reviewed and approved by NACO before the site goes live.
Who we are
This policy explains how NACO Services Ltd ("NACO", "we", "us") handles your personal information. NACO Services Ltd is registered in England and Wales (company number 03181358), with its registered office at Leisurefame House, 37 Clacton Road, St. Osyth, Essex, CO16 8PA. For the purposes of data protection law, NACO is the data controller responsible for your personal data.
We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018.
Information we collect
We collect information you give us and information we gather automatically when you use our website. This may include:
- Contact details such as your name, address, email address and telephone number.
- Policy and membership information needed to provide quotes, insurance cover and NACO membership.
- Payment information processed securely to take payment for cover or membership.
- Technical data such as your IP address, browser type and how you use our website.
How we use your information
We use your personal information to:
- Provide quotes, arrange insurance cover and administer your NACO membership.
- Respond to your enquiries and provide customer support.
- Process payments and manage renewals.
- Send you service updates and, where you have agreed, relevant news and offers.
- Improve our website, services and customer experience.
Legal basis for processing
We rely on one or more of the following lawful bases when we process your data: performance of a contract with you; compliance with a legal or regulatory obligation; your consent; and our legitimate interests in running and improving our business, provided these are not overridden by your rights.
Sharing your data
We do not sell your personal data. We may share it with trusted parties who help us provide our services, including insurers and underwriters, payment providers and IT suppliers, as well as regulators and authorities where we are legally required to do so. Where we work with Leisure Home Insurance plc and other partners, we ensure appropriate safeguards are in place.
Cookies
Our website uses cookies to make it work properly and to help us understand how it is used. You can control non-essential cookies through your browser settings and our cookie banner. For full details, please see our Cookie Policy.
How long we keep your data
We keep your personal information only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or regulatory requirements. Retention periods vary depending on the type of data and the reason we hold it.
Your rights
Under data protection law you have rights over your personal data, including the right to access, correct, erase, restrict or object to our processing, and the right to data portability. You can also withdraw consent at any time where we rely on it. To exercise any of these rights, please contact us using the details below.
If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Contact us
For any questions about this policy or your personal data, please get in touch: