It’s that time of year again when the letters start landing on doormats – or the emails in the inbox – the ones with “Pitch Fee Notice” or the like, printed neatly across the top…
If you’re a static caravan or lodge owner, you probably know the feeling: a little sigh, maybe even a bit of dread, before you open it. Because more often than not, it means one thing: your annual pitch fee is going up.
But how much is fair, and what can you actually do if you think the increase is unreasonable?
Why Do Pitch Fees Go Up?
Pitch fees cover the cost of keeping your park running smoothly – things like site maintenance, landscaping, lighting, and general services. (Your agreement should cover what pitch fees do, and don’t cover) In many cases, an increase reflects inflation.
Sometimes, park owners also include costs for improvements such as new roads, better security, or upgraded facilities. That’s fine if those improvements genuinely benefit you and your pitch. The problem? Some park owners use “improvements” as a catch-all term for general upgrades or even costs unrelated to your pitch – and that’s where issues can arise.
What Makes an Increase Fair?
- A fair pitch fee increase should:
- Reflect the rise in CPI (inflation) only, unless clear improvements have been made.
What is inflation and what is it currently?
- Be properly explained in writing, with evidence if requested.
- Come with the correct notice period, giving you time to respond.
If a park claims the increase is due to improvements, they should show what has changed and how it benefits residents. Simply saying “general site improvements” isn’t good enough.
Can You Challenge a Pitch Fee Increase?
Yes – but it’s about doing it properly. The first step is to ask for clarification in writing. You’re entitled to know how the figure was calculated and whether CPI was correctly applied.
If it still doesn’t add up, there are normally formal routes to challenge the increase – but it’s always best to start with a polite, written request for more information first.
The Business Companion Holiday Parks guidance (March 2023) also highlights the importance of transparency in communications and fairness in contract terms – both of which apply when a park operator reviews pitch fees. It’s worth reading if you want to understand how Trading Standards expect reputable park businesses to behave.
Knowledge Is Power
Pitch fee increases are one of the most common issues NACO members come to us about each year. We help hundreds of owners understand their rights, check the figures, and respond confidently – without conflict or confusion.
If you’re unsure whether your pitch fee increase is fair, you don’t have to face it alone.
Need Help?
NACO members have access to expert guidance and ready-to-use letter templates to help challenge or question pitch fee reviews the right way.
Join today for peace of mind, clear advice, and practical tools to protect your rights.
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