CTSI Seeks NACO Input on New Consumer Detriment Project in the Holiday Parks Sector
The National Association of Caravan Owners (NACO) has been invited by the Chartered Trading Standards Institute (CTSI) to provide input into a new project examining consumer detriment within the holiday parks industry.
With nearly 30 years of experience representing static caravan and lodge owners across the UK, NACO welcomes the opportunity to contribute frontline insight and case-based evidence to support CTSI’s work.
“This is a significant and positive step,” said Steve Munro of NACO. “For decades, caravan owners have raised concerns about fairness, transparency and imbalance within parts of the sector. CTSI’s decision to actively seek input demonstrates a recognition that consumer experience must inform future guidance and enforcement priorities.”
Key Issues Raised by NACO
In its submission, NACO highlighted recurring areas of consumer detriment, including:
- Lack of clear and consistent written agreements
- Pitch fee increases and limited challenge mechanisms
- Sale blocking and resale restrictions
- Failure by some retailers to accept responsibility for faulty caravans under the Consumer Rights Act 2015
- Short-term or annually renewable licence agreements
- Tied services and supplier restrictions
NACO has also emphasised the importance of identifying consumers at the “thinking about buying” stage, ensuring they understand their rights and obligations before making a high-value purchase.
A Call for Wider Industry Engagement
NACO believes that meaningful reform and effective guidance require input from across the sector.
The Association is encouraging:
- Park operators
- Trade bodies
- Manufacturers
- Online sales platforms
- Professional advisers
- And other representative groups to engage with CTSI and provide feedback based on their own experiences and insights.
“This is an opportunity for the entire industry to contribute constructively,” added Steve. “Stronger, clearer guidance benefits everyone – consumers, operators, and regulators alike.”
NACO Members: Your Chance to Be Heard
NACO is also inviting its members and caravan owners more widely to share their experiences and perspectives.
Members who wish to contribute to ongoing engagement with CTSI are encouraged to contact NACO directly. Real-life casework and lived experience remain central to ensuring that guidance reflects the realities faced on parks across the UK.
For three decades, NACO has worked to give caravan owners a voice. This consultation represents another important opportunity to strengthen that voice at a national level.
About NACO
Founded in 1996, the National Association of Caravan Owners is the UK’s leading independent consumer body representing owners of static holiday caravans and lodges. NACO provides advice, support, and advocacy, and works constructively with regulators, Trading Standards, park operators, and manufacturers to promote fairness and transparency within the holiday parks sector.
For media enquiries or to contribute feedback:
📧 [email protected]
🌐 www.nacoservices.com
